AI support copilot
A retrieval-grounded assistant embedded in a live SaaS product, cutting ticket volume 48% in nine weeks.
The challenge.
Support was drowning, and an off-the-shelf bot had already failed — it hallucinated and frustrated the users it was meant to help.
What we built.
We built a retrieval-grounded copilot over their docs and tickets, with an evaluation harness, guardrails, and a confidence threshold that handed off to humans cleanly.
How we grew it.
We instrumented every answer, ran weekly evaluations, and tuned retrieval — so quality compounded instead of drifting after launch.
What made the difference.
Treating evaluation as core engineering, not a demo afterthought, is what made it production-ready.
Have something to build or grow?
Tell us where you are — an idea, a prototype, a live product, or a brand to scale. We'll show you how we'd take it forward.